Terms of Service

By dropping off a device or vehicle at Vintech Engineering Solutions, requesting a repair or diagnosis by phone or in person, or accepting a repair estimate from us, you agree to be bound by these Terms of Service.

These terms form a binding agreement between you (“the Customer”) and Vintech Engineering Solutions (“Vintech”, “we”, “us”). They apply to all services provided at our Ngara workshop and any work performed on-site at your vehicle or premises by arrangement.

Vintech Engineering Solutions provides the following services at our workshop in Ngara, Nairobi:

We reserve the right to decline a repair if we determine that we do not have the specialist tools, parts, or expertise required for a particular fault or device type. We will inform you at intake or diagnosis stage.

When you leave a device or vehicle with us, you confirm that:

• You are the legal owner of the device or vehicle, or you have written authorisation from the owner to have it repaired.
• The device or vehicle is not subject to any dispute, court order, or third-party claim.
• You have disclosed all known faults and relevant history to us at intake.
• You have removed or secured any valuables from the vehicle before leaving it with us.
• You have noted the condition of the device or vehicle at the time of drop-off.

We will issue a job card or intake receipt for every device dropped off. Please keep this receipt — it is required for collection.

Our standard repair process is:

1. Diagnosis — We inspect the device, trace the fault, and prepare a diagnosis report. For complex devices, a diagnosis fee applies (from KSh 800).
2. Estimate — We provide you with an estimate of the repair cost and expected turnaround time before any repair work begins. Estimates are based on the diagnosed fault; if additional faults are found during repair, we will contact you.
3. Approval — You must approve the estimate verbally or in writing before we proceed. We will not begin chargeable repair work without your authorisation.
4. Repair — We carry out the agreed repair using appropriate parts and techniques.
5. Testing — All repaired devices are bench-tested or vehicle-tested before notification.
6. Notification — We will call or text you when the repair is complete and ready for collection.

If you decline to proceed with a repair after diagnosis, a diagnosis fee is payable before collection of the device.

All prices quoted are in Kenya Shillings (KSh) and include labour and standard workshop materials unless otherwise stated. The cost of replacement parts is billed separately and confirmed before parts are ordered.

We always aim to complete repairs as quickly as possible. Indicative turnaround times for common repairs are:

These are estimates, not guarantees. Turnaround times may be affected by parts availability, workshop volume, or complexity of the fault. We will keep you informed by phone or SMS if a delay is expected.

We will contact you by phone or SMS when your repair is ready. Once you receive this notification:

• Please collect your device within 14 calendar days of the notification.
• Bring your original intake receipt and a valid ID for collection.
• Full payment is due before the device is released.
• You or an authorised representative may collect on your behalf. The representative must bring the receipt and your written authorisation.

After collection, please inspect your device in our presence. We will note any concerns you raise at that time. We may not be able to address claims of damage raised after you have left the premises.

We operate from a small workshop and cannot store uncollected devices indefinitely. The following storage and abandonment policy applies:

We stand behind our work. All completed repairs carry a 30-day limited warranty from the date of collection, covering the specific fault that was repaired.

To claim under warranty, return the device to our Ngara workshop with your receipt within the 30-day period. We will inspect it and re-repair the covered fault at no additional charge.

Our liability to you for any claim arising from a repair or service is limited to:

• The total amount you paid for the specific repair in question, or
• Re-performance of the repair at no cost to you if the fault is covered by warranty.

We are not liable for any indirect, consequential, or incidental loss including but not limited to:

• Loss of revenue or business arising from a vehicle being off the road during or after repair
• NTSA fines or penalties related to device condition
• Loss of GPS tracking data or fleet records
• Damage to a vehicle arising from a pre-existing fault not related to our repair
• Loss of use of a vehicle, device, or ancillary equipment

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or any liability that cannot be excluded by Kenyan law.

Vintech Engineering Solutions is not responsible for the loss of any data, settings, configuration files, or stored information on devices left for repair. This includes but is not limited to:

• GPS tracker configuration data, route history, or fleet platform credentials
• Speed governor calibration settings (we will re-calibrate where this is part of the service)
• Head unit favourites, radio presets, or paired device records
• Any access codes, passwords, or PINs stored on the device

If you provide access codes or passwords to allow us to test or configure a device, we will use them solely for that purpose and will not record or retain them after the repair is complete.

We may update these Terms of Service at any time. Updated terms are effective immediately upon posting on our website. The version in force at the time you drop off your device applies to that repair.

We recommend checking this page periodically. The “Last updated” date at the top always reflects the current version.

These Terms of Service are governed by and construed in accordance with the laws of Kenya. Any disputes arising from these terms or our services shall first be referred to negotiation. If unresolved, disputes shall be subject to the jurisdiction of the courts of Kenya.

If you have questions about these Terms of Service or wish to raise a concern about a repair, please contact us: